30 Apr 2018

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People Supply Chain Solution – Build vs Buy
by Raj Malik
The Manufacturing Industry around 20 years back had most of their systems for managing Material/Inventory built in house (BUILD), the inventory levels were huge ranging in few months impacting the inventory cost and profitability. This was followed by wave of ERPs/MRPs (BUY) induction replacing in house systems brining efficiency & Best Practices in Inventory Management, Material Supply Chain reducing the inventory level to few days instead of few months. Today nobody talks about Building in house applications for managing material.
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7 Nov 2017

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Employees First – Hiring Second
by Raj Malik
Many of us are aware of the bestseller “Employees First Customers Second’ written by Vineet Nayar, former CEO HCL Technologies and my mentor. I would like to extend his “Employees First” idea to “Employees First - Hiring Second”. Available employees must be considered first by Talent Management function for all available opportunities in the organization before external hiring is considered. Similarly, an employee should have the first right to voluntarily apply for positions which are open for hiring provided the employee is a decent skill, grade/level, Job role match for the position. Even in case of lower match with respect to skills, employees, who are available for deployment, should get a fair chance to be upskilled and cross-skilled for the future skills rather than external hiring.
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1 Jul 2017

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OptiEdge - ERP for Service Industry
by Raj Malik
Ever wondered while so much of energy and money has been spent on developing mature Material Management System for manufacturing having these in existence for decades now, why nobody has thought of developing an ERP for specific needs of Service organizations. The Service Organizations spend around 70-75% of total spend on Workforce but large number of these organizations manage their resources either on either excel sheet or some system internally developed, very often these system are not integrated and are not capable of providing complete solution.
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04 Jan 2016

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Program Management
by Raj Malik
Program Management is often confused with Project Management, Program Management typically involves multiple projects, the output of these may combined to achieve the final objective in a far complex Program.
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05 Oct 2015

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Workforce Management - Is it Science or Art?
by Raj Malik
we discussed on various aspects of Workforce Management including problems faced and requirements of the day (please refer to these posts to understand the complete thought process). We also talked about some solutions but will these solve all problems in profitability and resources needed for growth? The solutions given would probably address some problems but the complexities in the Workforce Management would raise many other questions like
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05 Oct 2015

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Journey to Optimization Part I
by Raj Malik
Following are some of the important steps on The Journey to Optimization, it is important to read our post “Utilization vs Fulfilment – A Balancing Act” before reading this document. Blessing of the Top Management It is a difficult path and will lead to pointing fingers and raising issues against some of the very senior Delivery and Sales Leaders within the organization.
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05 Oct 2015

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Journey to Optimization Part II - Bench Management
by Raj Malik
Earlier in our previous posts, we discussed that any resource is considered as billing only if the client is paying for him/her and rest of the resources must be considered as non-billing. Let us now understand the difference between non-billing and bench. Non-Billing category includes all those resources that customer is not paying and also are not on bench, for example, senior support resources, resources working on internal projects, other support resources/PMO et...
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05 Oct 2015

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Utilization vs Fulfillment A Balancing Act
by Raj Malik
What is bench?
Quarter after quarter the IT companies publish their results and in addition to various financial parameters one parameter almost all of them publish is Utilization. The utilization is also analysed by various analysts, compared among various companies and is considered an indicator of operational efficiency of the company. Why is Utilization growing so important for IT companies, a parameter which is not worth a mention in other industries including some of the Service Industries. What is so different in IT companies that measurement of their efficiency requires utilization measurement as a parameter?
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